Refund policy
Last updated: 11 October 2026
Take your time deciding. You have 30 days from the day your order arrives to tell us you want to return something, and another 14 days after that to send it back. No reason needed.
The law gives you 14 days. We give you 30, on the same terms.
How to return
- Go to account.robaluca.com and sign in with the email you ordered with. We email you a code, so there is no password to remember.
- Open your order, choose the pieces you want to return and tell us why.
- In the note, tell us what you would like: another size or colour, store credit, or your money back. If you leave the note empty, we email you to ask what you'd like. If we don't hear back, we refund you.
- We confirm by email within one business day.
- Send the pieces back within 14 days of telling us, to Diksmuidsesteenweg 301, 8800 Roeselare, Belgium. Use a tracked service and keep the receipt.
Rather use email? Write to hello@robaluca.com with your order number. That works just as well.
Your three options
Another size or colour. We send the new piece free of charge as soon as your return is on its way. Reply to our email with a photo of your shipping receipt and we ship. If the piece you want is sold out, you choose store credit or your money back instead.
Store credit. You get what you paid, plus €10 extra per return toward your return shipping, as credit in your account. You use it at checkout once you are signed in, and it stays valid for one year. Store credit is only ever your choice.
Your money back. We refund you to the payment method you used, within 14 days of telling us. We may wait until the piece is back with us or you have shown proof of sending it.
Return shipping
Return shipping is at your cost, unless the piece is faulty or we sent the wrong one. Live in Belgium? Write "label" in your note and we email you a prepaid bpost label for €7. We take it off your refund or credit. If you exchange, we send you a payment link.
Trying things on
Treat it like a fitting room: unpack it, feel it, try it on. That never costs you anything. If a piece comes back worn, washed or damaged beyond that, we may deduct the loss in value from your refund. Leaving the hangtag on makes everything easier.
Something wrong with your piece?
That is a different situation from a return, and the costs are ours. Every piece is covered by the legal guarantee of conformity, at least two years from delivery, longer where your local law says so. Email hello@robaluca.com with a photo and your order number; we sort out repair, replacement or refund, and we pay the return shipping. Read more on our Your legal guarantee page.
Questions
hello@robaluca.com. We answer within 1 business day.